Total Users
—
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Active Professionals
—
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Bookings Today
—
Live count
Revenue Today
—
Platform fees (12%)
Revenue — Last 7 Days $28,800 total
Platform Health
API Uptime
99.9%
Avg Response
145ms
Active Sessions
1,247
Open Tickets
23
Recent Bookings
| ID | Customer | Professional | Service | Amount | Status |
|---|---|---|---|---|---|
| #PL-2847 | Sarah J. | Marcus B. | Plumbing | $154 | Confirmed |
| #PL-2846 | Robert C. | Tanya C. | Electrical | $210 | Completed |
| #PL-2845 | Diana T. | David W. | Carpentry | $320 | In Progress |
| #PL-2844 | Michael B. | Sarah A. | Painting | $180 | Completed |
| #PL-2843 | Tracy W. | John R. | Welding | $95 | Cancelled |
12,847
Total Users
11,209
Customers
1,638
Professionals
+34
New Today
All Users
| User | Role | Location | Joined | Status | Actions |
|---|---|---|---|---|---|
SJ Sarah Johnson sarah@example.com | Customer | Bridgetown, Barbados | Mar 2024 | Active | |
MB Marcus Bishop marcus@example.com | Professional | Bridgetown, Barbados | Jan 2024 | Active | |
TC Tanya Clarke tanya@example.com | Professional | Kingston, Jamaica | Feb 2024 | Active | |
RW Ryan Williams ryan@example.com | Customer | Port of Spain, Trinidad | Apr 2024 | Active | |
DM Derek Mason derek@example.com | Customer | Bridgetown, Barbados | May 2024 | Suspended | |
LP Leah Patterson leah@example.com | Professional | Castries, St. Lucia | Jun 2024 | Active |
Showing 1-10 of 12,847 users
‹
1
2
3
...
1,285
›
524
Total Verified
18
Pending Review
7
Suspended
45
Top Rated
Verification Queue 18 Pending
JH
James Hamilton
KP
Karen Peters
TM
Tony Martin
Verified Professionals
MB
Marcus Bishop
⭐ 4.9 · 156 jobs · $2,340/mo
Verified ✅TC
Tanya Clarke
⭐ 5.0 · 89 jobs · $1,890/mo
Verified ✅SA
Sarah Adams
⭐ 4.8 · 92 jobs · $1,540/mo
Verified ✅DW
David Williams
⭐ 4.9 · 156 jobs · $3,120/mo
Verified ✅JR
John Richards
⭐ 4.7 · 54 jobs · $980/mo
Verified ✅WP
Wayne Price
⭐ 4.6 · 41 jobs · $820/mo
Suspended 🚫147
Today
843
This Week
728
Completed
24
Cancelled
All Bookings
| Booking ID | Customer | Professional | Service | Scheduled | Amount | Status | Actions |
|---|---|---|---|---|---|---|---|
| #PL-2847 | Sarah Johnson | Marcus Bishop | Plumbing | Mar 28, 9AM | $154.50 | Confirmed | |
| #PL-2846 | Robert Clarke | Tanya Clarke | Electrical | Mar 27, 2PM | $210.00 | Completed | |
| #PL-2845 | Diana Thompson | David Williams | Carpentry | Mar 27, 10AM | $320.00 | In Progress | |
| #PL-2844 | Michael Brown | Sarah Adams | Painting | Mar 26, 8AM | $180.00 | Completed | |
| #PL-2843 | Tracy Williams | John Richards | Welding | Mar 26, 3PM | $95.00 | Cancelled | |
| #PL-2842 | Leah Patterson | Wayne Price | AC Repair | Mar 25, 1PM | $135.00 | Disputed ⚠️ |
Showing 1-10 of 843 bookings this week
‹
1
2
3
›
This Month
$48,230
↑ 18% vs last month
Platform Fees (15%)
$7,234
Net revenue to P&L
Pro Payouts
$40,996
Paid to professionals
Year to Date
$312,450
↑ 34% vs last year
Commission Settings
Standard Commission
Applied to all bookings
%
Emergency Surcharge
Applied to ASAP bookings
%
Premium Pro Discount
For annual plan subscribers
%
Revenue Split
15%
Platform
Platform (15%)
Professionals (85%)
Top Earning Professionals
| Rank | Professional | Service | Bookings | Gross Revenue | Platform Commission |
|---|---|---|---|---|---|
1 | DW David Williams | Carpentry | 156 | $3,120 | $468 |
2 | MB Marcus Bishop | Plumbing | 127 | $2,340 | $351 |
3 | TC Tanya Clarke | Electrical | 89 | $1,890 | $284 |
12
Open Disputes
8
Resolved This Week
2.3
Avg Days to Resolve
$1,240
Value in Dispute
#DIS-047 · Mar 25, 2026
Leah Patterson vs. Wayne Price
"AC technician damaged my wall unit during installation and now claims it was pre-existing. Unit not working."
#DIS-046 · Mar 24, 2026
Robert Clarke vs. John Richards
"Welder did not complete the full job but is requesting full payment."
#DIS-045 · Mar 22, 2026
Tracy Williams vs. Sarah Adams
"Customer claims different shade of paint was used. Partial refund of $40 issued."
⚖️ Dispute Resolution — #DIS-047
Leah Patterson (Customer) vs. Wayne Price (Professional)
Customer says: "AC technician damaged my wall unit. Now won't work. He denied it immediately."
Professional says: "Unit was already damaged when I arrived. I completed the installation as requested."
Professional says: "Unit was already damaged when I arrived. I completed the installation as requested."
Evidence Photos
📸
📸
📸
Resolution
General
Payments
Security
Platform Settings
Platform Name
Default Currency
Maintenance Mode
Temporarily disable the platform
Emergency Mode
Auto-route all requests to on-call professionals
Supported Countries
Notifications Center
System alerts, user flags, and platform events
7
Unread
3
Urgent
24
Today
142
This Week
Platform Analytics
Growth, retention, acquisition, and health metrics
Monthly Active Users
18,420
▲ 23% MoM
Daily Active Users
4,180
▲ 18% MoM
DAU / MAU Ratio
22.7%
▲ 2.1pp MoM
NPS Score
72
World Class ★
Monthly Active Users
Last 6 months
Oct
Nov
Dec
Jan
Feb
Mar
Peak: 18,420 (Mar 2026)
+8,200 users in 6mo
User Retention
Cohort retention rates
Day 168%
Day 744%
Day 3031%
Day 9022%
✅ All retention rates above industry average
Customer Acquisition
Cost & sources breakdown
BBD $12.40
CAC (avg)
BBD $184
LTV (avg)
Traffic Sources
📱 Organic / Word of Mouth
42%
👥 Referral Program
28%
📣 Social Media Ads
18%
🔍 Google / SEO
12%
NPS Breakdown
Net Promoter Score details
72
Net Promoter Score
World Class (>50 = Excellent)
😊 Promoters (9-10)81%
😐 Passives (7-8)10%
😡 Detractors (0-6)9%
Performance by Island
Users, bookings, and revenue across all markets
| Island | MAU | Bookings/Mo | Revenue/Mo | Avg Rating | MoM Growth |
|---|---|---|---|---|---|
| 🇧🇧 Barbados | 10,240 | 3,840 | BBD $192,000 | ⭐ 4.8 | +18% |
| 🇯🇲 Jamaica | 5,120 | 1,920 | JMD $4.8M | ⭐ 4.7 | +47% |
| 🇹🇹 Trinidad | 2,180 | 820 | TTD $164,000 | ⭐ 4.6 | +31% |
| 🇱🇨 St. Lucia | 880 | 330 | XCD $66,000 | ⭐ 4.9 | +22% |